Desjardins Reviews

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Desjardins - Crooked employees!
Update by user Feb 01, 2020

Ashley Cochran tried to damage our company ... but she failed and failed miserably.

She's the joke of 2019.

2020... no time for this cockroach.

Original review posted by user Sep 05, 2019
First, this note deals with Mrs. Ashley Cochran of Hills Insurance Agency, Inc. in Moncton, New Brunswick. She's the office...
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10 comments
#1818706

I know Ashley because I've known her ex longer than I've known her. She put him through *** and then some.

She's always been about the money. Vain.

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Resolved
ID
#1645348 Review #1645348 is a subjective opinion of poster.
Location
Moncton, New Brunswick
Service
Desjardins Auto Insurance
Cons
  • Crooked employees

Been on hold for hours

I came online to write Desjardens a horrible review. But I found only negative reviews written online about them... I felt good...These guys have not answered my call for the past 1 hour... I am talking to some french answering machine... Isnt there a human being I can speak too at this organisation..
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ID
#3078074 Review #3078074 is a subjective opinion of poster.
Location
Toronto, Ontario

Claim

Worst Company on the face of the world, when they have your money they really try to keep it anyway as possible Dirty bank.
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ID
#2860733 Review #2860733 is a subjective opinion of poster.
Location
Hood, Ontario

Ticked off!!!

WtfImagine waiting more than 40 minutes to get through to their customer service??? Then imagine finding out they sent a $30K cheque by REGULAR mail (not courier, not even registered mail???), and you're just left hanging while your money sits in THEIR account making interest for over 2 weeks, and still waiting...! And of course there's nothing they can do, it's company policy, even in 2021, to send cheques by snail mail, AS IF that sounds normal or is even legal...more like FRAUD if you ask me! Shame on you, you're supposed to know the value of money (and the interest it can make!) as well as the value of customer satisfaction; fail, fail and fail!!! Very glad I closed my account with them now! account gaining interest

User's recommendation: Invest your money somewhere else!

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ID
#2699444 Review #2699444 is a subjective opinion of poster.
Location
Saint-Hubert-De-Riviere-Du-Loup, Quebec
We were with State Farm Insurance for over 20 years, then Desjardins came along and jacked up our prices by more than double in a matter of a year. No rhyme or reason, we have no tickets or accidents for many years now. Every time we would put our car on park, when we...
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ID
#2267098 Review #2267098 is a subjective opinion of poster.
Location
Richmond Hill, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Excessive charges

In September 2020 I received my auto insurance renewal notice. I noticed my premiums went up 8%. I felt this was unreasonable given the global pandemic. I was able to find cheaper insurance and informed Desjardins 6 weeks in advance of my cancelling my home and auto policies. Desjardins charged my $84.30 as a cancellation fee for my home owners policy. This represents more than one months premium. AVOID THIS COMPANY.

User's recommendation: Avoid this company.

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ID
#2253049 Review #2253049 is a subjective opinion of poster.
Service
Desjardins Homeowners Insurance
Pros
  • Many agents
Loss
$84
Preferred solution
Full refund
I have 2 cars and 2 houses under their insurance, took a financing card from BEST BUY under DESJARDINS, just before the pandemic get a TV finance for 3yrs, my understanding from the store was that I was to make my payments any way I can as long all payments are in...
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1 comment
#1942880

Same experience here and more. Unethical, Incompetent to say the least!

They should not be in business J. Martinez

ID
#2173900 Review #2173900 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Desjardins Customer Care

Can't get them on phone

They can't answer there phone ,
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ID
#2069832 Review #2069832 is a subjective opinion of poster.
Location
Burlington, Ontario
Preferred solution
answer your phone
So, I get notice that an employee stole personal information of customers and Desjardins will pay for Equifax protection. Sure they will!! Letter from Desjardins is dated May 28, 2020 and is received June 15, 2020. In order to proceed with the Equifax protection...
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2 comments
#1909717

News The Canadian Press December 03, 2019 8:31 pm Desjardins Group has shown two senior executives the door in the wake of a data breach that affected all 4.2 million of its members... 2020-08-12 1935:21 just wondering if they were fired with pay? (they "desjardins or coast capital savings" STOLE about 13,000.00 from my credit card in 2012!) All Rights Explicitly Reserved Worldwide WITHOUT RECOURSE Sorry for Errors 1944:38

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ID
#1992342 Review #1992342 is a subjective opinion of poster.
Location
Vancouver, British Columbia

Worst thing ever - They are stealers!

Please STAY AWAY...... They are the worst thing that can ever happened to a person. They trick you into paying for what you are purchasing but in fact, they stole the money and put it on a credit card that you have never seen, therefore every time you pay for your purchase, you are paying Desjardins a credit card that you have never used.

User's recommendation: STAY FAR FAR AWAY.

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ID
#1944156 Review #1944156 is a subjective opinion of poster.
Location
Ottawa, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
BEWARE OF DESJARDINS INSURANCE I dont post very often, but Im super pissed! Desjardins recently advised us that they would not be insuring our new house build anymore because IT IS TAKING TOO LONG It is a larger custom home that has taken 2 years so far, with 5 months...
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ID
#1903080 Review #1903080 is a subjective opinion of poster.
Location
Etobicoke, Ontario
Service
Desjardins Homeowners Insurance
Cons
  • Scammers
  • Lack of information to scam
Loss
$17500
Preferred solution
Let the company propose a solution

Sent me new card with out my permission, card was stolen and they won't let me cancel it.

They sent me a credit card assuming that I wanted to renew my card, there is no way to cancel a card once you get one with them and their customer service line is difficult to use.

User's recommendation: Don't get a desjardins credit card unless you want to be scammed.

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ID
#1895789 Review #1895789 is a subjective opinion of poster.
Location
Toronto, Ontario

Rude customer service rep

I was checking if we still owe them money as we have not been receiving statements for almost 7 months, despite that we paid our monthy dues. As i am handling our finances for the household, my husband who is the account holder doesnt know much about the details. The representative refused to talk to me and asked for my husband, of course i have to feed him information. I dont know if that made her pissed. But i was certainly more pissed with her attitude and just wanted to finish the call. She said our address in their system is wrong that' s why we are not receiving their statements. I asked her what address they have and she mentioned our exact address and said that she will have it corrected. What is there to correct anyways? I don't know what that lady is going through but that doesn't give her the right to be rude. Her tone was as if she is interrogating a criminal. That was a supposedly simple transaction caused my blood boiling. We won't be doing business with them.

User's recommendation: Won't recommend.

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ID
#1853957 Review #1853957 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Service
Desjardins Customer Care
New Reviewer

***

Customer Service is not their middle name. Absolutely horrible in their attitude. In 2018, we obtained appliance financing through BRICK. We received monthly email payment notices from Mid 2018 to May 2019 which we kept paying up to date. They stopped sending email notices afterwards and 4 months later send a paper notice with huge interest charges. We talked to them that the interest charges were not justified because the lack of communication was at their end. Their agents are trained not to listen and be rude. Regardless in Oct 2019 we not only paid the previous balance but also paid the next dozen instalments in advance because we did not wish to deal with them. They put us on a credit card default. We called them up and asked them to correct our credit bureau but the moron on the line doesn't seem to have any common sense. I will shortly be moving the matter to court and claiming damages.
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ID
#1848929 Review #1848929 is a subjective opinion of poster.
Location
Mississauga, Ontario
Product
Desjardins Credit Card
Cons
  • Terrible customer service trained to not respond
Loss
$35000
Preferred solution
update my credit bureau for no default
New Reviewer

Frustrated

These guys are crooks who will destroy your credit rating for minimal owing. Never, I mean NEVER get involved with them!

User's recommendation: Stay away!

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ID
#1839973 Review #1839973 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

Never use

They awful For one case I called 10 times and guess what I got 10 different answersWtf
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ID
#1767398 Review #1767398 is a subjective opinion of poster.
Location
Montreal, Quebec
Service
Desjardins Claim
Reason of review
Poor customer service
Preferred solution
Full refund

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