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My husband bought a washing machine at Future Shop on interest free payments. Apparently the financing was taken over by Desjardins.

I just had surgery for the Big C on the 6th of Dec and I came home on the 7th. With my health issues my husband missed a 32$ payment for the first time. He paid it last Thursday. I'm trying to get back on my feet but I can't even rest with their harassment.

Their automated calling system has been calling us 4 to 5 times a day and runs from 8:30 am till 9 at night if not later. This morning again before 9 am. I called just to have an automated system bounce my call around and hang up on me. I kept calling until I got a human being to tell me laughing that I had to be transferred.

I asked her for her name and the line went dead. I called again and a man told me his name was Carlos and he hanged up also. No at this point I was not polite would you be. My husband called and got the same service and hanging up.

Finally after several calls and transfers some one answered him and told him the call he made to them last Thursday wasn't even registered. I am a real estate brocker and have had a business relationship with Desjardins by referring millions of dollars in hypoteques to you. I will re-evaluate this part of my business activity. We expect an apology and a $1000 donation to our Church Missao Santa Cruz of which many members are your clients at The Caisse Desjardins Portugaise.

This will be posted on our Church's site. Thank you for your prompt action to our request. Maria A.

Pereira BA and Richard J Brunner Eng. December 12, 2016 11:30 am.

Reason of review: Automated telephone harassement .

Preferred solution: Donation to my Church Missao Santa Cruz.

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